How do I View and Add a Secure Connect Tenant to an Organization?

This article describes how to view the Secure Connect Tenants currently provisioned to an Organization and how to provision a new Secure Connect Tenant. Users must have the Organizations role to perform this action.

Secure Connect offering is now End-of-Sale. Organizations without an existing Secure Connect Tenant can no longer be provisioned with this service. If an Organization with an existing Secure Connect service needs an additional tenant added, it can be done via support case with Service Offer Management approval.

1. Log in to the Nebula UI and click on the Organizations button:

2. The Organizations page will be displayed. Locate the Organization where you want to add a Secure Connect Tenant. Click on the cog in the Actions column, and select “Manage Secure Connect”:

3. The “Manage Secure Connect for Organization” page will be displayed along with a view of any Secure Connect Tenants currently assigned to the Organization with information as described below:

• Name – Name of the Secure Connect Tenant
  • Note: You can copy the Secure Connect Tenant ID by clicking the copy icon:
• Status – Status of the Secure Connect Tenant. Can be one of:
  • PENDING – Secure Connect Tenant is in the process of being provisioned
  • FAILED – Secure Connect Tenant failed the provisioning process. Please contact support for assistance.
  • NORMAL – Secure Connect Tenant has been successfully provisioned and is in a fully active state.
  • SUSPENDED and CANCELLED – For details on these states, see How do I Suspend, Re-Enable or Cancel a Secure Connect Tenant?
• Trial – If the Secure Connect Tenant is part of a trial, there will be a green checkmark in this column
• Plan – The Secure Connect Tenant plan. All newly provisioned Tenants start on the Essentials plan. The Operator can upgrade their plan in the Secure Connect portal.
• Created By – The email address of whoever created the Secure Connect Tenant
• Created Date – The date on which the Secure Connect Tenant was created

4. Given the End-of-Sale noted above, the Add Secure Connect Tenant button is disabled and will show a tooltip if it is hovered over:

5. As noted above, existing Secure Connect clients may have additional Tenants added via Support Case with approval. The information required in the support case is:

• TenantName – The Name of the Secure Connect Tenant. The Tenant Name will become part of the VPN URL as described in https://docs.cloud-vpn.net/en/network/vpn-access. Required.
  • Note: The Suggested Name will be auto-populated in the Tenant Name field with a name suggestion that is derived from the Organization Name and has any disallowed characters removed. You can overwrite the suggestion with something of your choosing.
  • Note: The Tenant Name can only contain alphanumeric characters or dashes and its length must be between 4 and 32 characters. If you use the Suggested Name as noted above, and the length is greater than 32 characters, you will have to shorten the name.
• Operator First Name – The user’s first name. Required.
• Operator Last Name – The user’s last name. Required.
• Operator Email – The user’s email address. Required.
• Operator Phone Number – The user’s phone number. Must be a valid phone number, but is not required

Important Note
If an organization has one or more Secure Connect Tenants, the Organization cannot be deleted. For details, see How do I Suspend, Re-Enable or Cancel a Secure Connect Tenant?